This Privacy Policy outlines the types of information Alyse Iliffe Paediatric Occupational Therapy ("we," "us," or "our"), ABN 271 290 728 57, may collect from you or that you may provide when you visit our website or use our services, and our practices for collecting, using, maintaining, protecting, and disclosing that information. Private sector organisations within Australia are bound by various privacy laws in relation to information about you. We are committed to protecting the privacy and confidentiality of personal information collected from our clients in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

Why do we collect, use, hold and share your personal information?

The purpose of gathering your personal information varies depending on the services you seek from us. Typically, we collect, retain, and utilise your personal data to:

• Deliver our services to you and manage our interaction with you effectively.
• Establish communication with you, such as responding to your inquiries or addressing any concerns, and to convey important information.
• Fulfil our legal obligations and cooperate with government agencies, law enforcement, or regulatory bodies.

If you choose not to provide us with your personal information, it may hinder our ability to offer our services, communicate with you effectively, or address your inquiries. If you do not provide us with your personal information we may be unable to supply you with the goods or services you require.

What Personal Information do we collect?

Under applicable privacy legislation, personal information refers to details or viewpoints about an identified individual (or an individual who can be reasonably identified), regardless of their accuracy or whether they are documented. The type of personal information we gather about you is contingent upon the services you request from us. The information we collect about you is what you tell us when you fill in a form, send us an email or speak to one of our representatives that help us provide services to you. Generally, the information we collect may encompass:

• Personal identifiers such as names, dates of birth, addresses, and contact details.
• Contact information for both informal and formal support networks, where applicable.
• Details regarding disabilities and medical conditions, including medical histories, current and past functional levels, prescribed medications, vaccination statuses, social backgrounds, and family histories.
• National Disability Insurance Scheme (NDIS) numbers and plate dates.

How do we collect your personal information?

We may collect your personal information in several different ways which includes:

• When referring to Alyse Iliffe Paediatric Occupational Therapy, we may collect your personal and demographic information. This may be completed by via our websites through the referral form, email, or phone. 
• Further personal information may be collected during the course of providing services. 
• We may also collect your personal information when you visit our website, send us an email, SMS, phone us or communicate with us via social media. 
• Information may also be collected from other sources such as third parties. This may include information from:
  • Your guardian, nominee or responsible person.
  • Other involved healthcare providers such as allied health professionals, specialists, hospitals and community services. 

How do we store and protect your personal information?

We take all reasonable steps to secure any personal information which we hold about you and to keep this information accurate and up-to-date. Personal information is stored either electronically or in hard copy and appropriate information security measures are in place to protect this information.

We sometimes share your personal information: 

• When it is required or authorised by law (e.g. court subpoenas).
• When it is necessary to lessen or prevent a serious threat to a client’s life, health or safety or public health or safety, or it is impractical to obtain the client’s consent. 
• To establish, exercise or defend an equitable claim.
• For the purpose of confidential dispute resolution process.

Should you at any time request access to your personal information, we require you to put this request in writing via alyse.paediatricot@outlook.com and our practice will respond. 

Feedback and complaints

We treat privacy-related complaints and concerns with utmost seriousness. If you have any privacy concerns, we encourage you to communicate them in writing by sending an email to alyse.paediatricot@outlook.com. Your concerns will be attentively listened to, and we will respond accordingly, assessing whether further investigation is necessary. Following any investigation, we will promptly inform you of the outcome and any subsequent internal steps taken.

Privacy and our website

On our website, we provide a referral form for your convenience, enabling the collection of personal information digitally. This information is securely transmitted directly to Alyse Iliffe Paediatric Occupational Therapy via email.

Additionally, our website utilises cookies, which are small text files that may be placed on your device to store information. We may employ persistent cookies, which remain on your computer even after you close your browser, to expedite your future visits to our website. Session cookies, on the other hand, are used to manage the display and presentation of information on the website during your browsing session and are no longer retained after you end your session.

You have the option to decline the use of cookies by adjusting the settings in your browser. However, please be aware that opting out of cookies may result in limited functionality of our website.

To ask questions or comment about this privacy policy and our privacy practices, contact us at:

alyse.paediatricot@outlook.com

or 0490 420 740